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Receptionist of the Year 2018

18 April 2018

Receptionist Logo

Receptionists from throughout Northern Ireland gathered for this year’s Hotel Receptionist of the Year gala awards ceremony in Everglades Hotel on 18th April 2018.

The competition, organised by the Northern Ireland Hotels Federation, is in its fifteenth year and has gone from strength to strength since its inception. Gavin Carroll, President of the Northern Ireland Hotels Federation said, “Within the tourism industry, people are an integral part of business success. Delivering a warm welcome is just one aspect of creating a memorable experience for visitors. Guests also expect a professional service. They want queries responded to in a prompt manner and they need to be able to draw upon the knowledge of the receptionist who should be able to signpost them to various services or amenities.

“This event provides an opportunity for those working in the sector to showcase their people. As the hotel receptionist is often the first point of contact for visitors, they can dramatically influence a hotel’s success. Without their commitment to delivering exceptional customer service the sector as a whole could not generate repeat business, through providing guests with the excellent experience they are looking for.”

The winner of the title of ‘Hotel Receptionist of the Year 2018’ supported by NIHF was Helen Crawford, Maldron Hotel Belfast International. Helen was described by the judges as someone who has such a passion for the job and the industry-she should be "bottled" and used as a global ambassador!.

The winner of ‘Most Promising Hotel Receptionist of the Year 2018’, supported by Net Affinity, was Alex Coyle, Shipquay Boutique Hotel. Alex was described by the judges as warm, energetic and enthusiastic with exceptional business acumen.

The team category title of ‘Hotel Reception of the Year 2018’, which was sponsored by Tourism Northern Ireland and Right Revenue went to Bishop's Gate Hotel. The judges remarked on a perfect mix of genuine hospitality, very good systems and well trained team.

Gavin Carroll concludes: “I would like to congratulate all of our winners. On a daily basis they deliver a standard of service that contributes to profiling Northern Ireland to international guests and visitors.”

The Federation would like to thank the sponsors without whom this event would not be possible. Thank you to Tourism Northern Ireland, Net Affinity, Shopper Anonymous, Right Revenue, Derry City and Strabane District Council and Life for their support. Thanks to Everglades Hotel for hosting the awards night and also to the Clayton Hotel, Belfast for hosting the assessment day.

Hotel Reception of the Year
Supported by Tourism Northern Ireland and Right Revenue
Winner: Bishop's Gate Hotel
Runner-up: Tara Lodge

Most Promising Receptionist of the Year
Supported by Net Affinity
Winner: Alex Coyle, Shipquay Boutique Hotel
Runner-up: Louise Denvir, Titanic Hotel Belfast 

Receptionist of the Year
Supported by NIHF 
Winner: Helen Crawford, Maldron Hotel Belfast International
Runner-Up: Emma Love, Killyhevlin Lakeside Hotel
3rd Place : Louise Tinsley, Malone Lodge Hotel

Watch the video now via the link. Photos are also available to view. 


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