Professional Housekeeping Management- SOLD OUT!

The NIHF, in conjunction with Hallmark Training, has created a two-day training programme for Supervisors, Managers and those who wish to progress to that level within the housekeeping department.

The programme will look at the overall role of the housekeeping department within a hotel, the importance of the supervision and will cover key areas in housekeeping including:

• Role & function of accommodation department
• Role of the supervisor/manager
• Prioritising tasks and goal setting
• Setting & managing standards
• Inspections
• Leadership & motivating your team
• Complaint handling

The content has been created with a practical approach designed to give the principles of management and supervision within the housekeeping/accommodation department, highlighting the importance of the department within a hotel operation and the skills required to manage operational staff.

Grand Central Hotel
Tuesday 14th and Wednesday 15th November 2023
09.30 – 16.00 each day

This course costs £250 + VAT per person. Places are very limited to ensure that everyone benefits from the training.- SOLD OUT

This two-day course will be held in the Grand Central Hotel in Belfast. Accommodation is available in the hotel from £110 single and £135 double B&B. Contact us if you wish to book.

The course will be delivered by Mary Hall who has significant practical experience working directly in the tourism industry prior to and throughout her career in Fáilte Ireland.