Professional Housekeeping Management

28 January 2020


The NIHF, in conjunction with Hallmark Training, has created a two-day training programme for Supervisors, Managers and those who wish to progress to that level within the housekeeping department.

The programme will look at the overall role of the housekeeping department within a hotel, the importance of the supervisor and will cover key areas in housekeeping including:

  • Role & function of accommodation department
  • Role of the supervisor/manager
  • Prioritising tasks and goal setting
  • Setting & managing standards
  • Inspections
  • Leadership & motivating your team
  • Complaint handling


The content has been created with a practical approach designed to give the principles of management and supervision within the housekeeping/accommodation department, highlighting the importance of the department within a hotel operation and the skills required to manage operational staff.


  • Clandeboye Lodge Hotel
  • Tue 14th and Wed 15th January 2020 - SOLD OUT
  • Tue 28th and Wed 29th January 2020 - NEW EXTRA DATES ADDED
  • 09.30 -16.00 each day


This course costs £150 + VAT per person. Places are very limited to ensure that everyone benefits from the training.

This two-day course will be held in the Clandeboye Lodge Hotel in Bangor. Accommodation is available in the hotel from £75 and this should be booked directly with the hotel if you wish to stay.

You can book the course online now via the link below or call us on 028 9077 6635.


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