A Great Reception

14 April 2011

For a video of the Assessment Day, click HERE.

For photos of the Assessment Day, click HERE.

For photos of the Gala Ball and Awards, click HERE.

Hotel guests visiting the north west of the province are guaranteed a great welcome as properties from this region dominated the 2011 Hotel & Guesthouse Receptionist of the Year awards. The winner of the main category was Elaine Harkin, 38, from the City Hotel Derry and the winner of the team competition was first time entrant, the Radisson Blu Roe Park Resort in Limavady. Twenty-seven year old, Sarah Brown, from the Strangford Arms Hotel in Newtownards won the most promising category for the County Down hotel.

The competition is in its eighth year and had a record 95 entries this year from hotels across Northern Ireland. The event is run by the Northern Ireland Hotels Federation and its President, Eugene McKeever said, "There is no doubt in my mind that reception staff have a unique role to play in the operation of a successful hotel. They are our eyes and ears providing the main point of contact for guests. A smiling face at reception and a pleasant greeting over the phone is what makes customers want to come back. As the industry body, the NIHF is delighted to be able to recognise the important role that receptionists have in the hotel sector."

Industry partners, Coca-Cola HBC NI, Avvio and the Northern Ireland Tourist board, support the competition. Eugene McKeever highlighted the importance of these partnerships saying, "the hotel industry is all about teamwork and without a great team of sponsors we would not be able to stage competitions like this. We are indebted to all those who have helped us with the competition and thank them for their commitment to the industry."

Pete Snodden, Cool FM DJ, compered proceedings at the awards dinner, which was held in the Holiday Inn Belfast on Thursday 14th April. Sponsors, Northern Ireland Tourist Board, Coca-Cola HBC NI and Avvio joined with hundreds of hotel receptionists and their managers for a night of celebration.


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